Frequently asked questions

Browse the shop, add items to your cart, enter your delivery address and verify your phone number with a one-time code (OTP). Confirm your order — no payment is taken upfront. We'll message you on WhatsApp to confirm, pack, and deliver the same day within Nanded.

It's simple: pay in cash when your order arrives at your door. We never ask for payment before delivery. Check the items, then pay — that's it.

Yes — that's our core promise for Nanded. Orders placed before our afternoon cut-off (around 5 PM) are delivered the same day, subject to product availability and delivery area. Orders after the cut-off are delivered the next day.

We currently deliver across Nanded city. For addresses outside Nanded or bulk orders, message us on WhatsApp and we'll do our best to arrange a delivery or pickup.

Log in with your verified phone and open My Orders — every order shows its live status. We also send automatic updates on WhatsApp and, for status changes, an SMS so you always know what's happening.

The OTP confirms that the order is genuinely yours and that status updates go to the right number. It's the same one-time code approach used by banks and apps — we don't store passwords or payment details.

Cash on Delivery is currently available. If you'd prefer another option for a specific order, ask us on WhatsApp and we'll see what we can arrange.

Our rider calls you before arrival. If you're out, we'll coordinate a time on WhatsApp, leave the order with someone you trust, or reschedule — whatever works best.

Yes, as long as it hasn't been dispatched. Message us on WhatsApp with your order number as soon as possible and we'll make the change or cancel it — free of charge.

You have 7 days from delivery to return eligible, unused items in their original packaging. See our Returns & Refunds page for the full process, timelines and exclusions.

Message us on WhatsApp within 24 hours with a photo and your order number. We arrange a free replacement or refund — usually the same or next day.

Yes. We only collect what's needed to deliver and update your order — name, phone and address — and we never sell or share it. See our Privacy Policy for details.