Easy returns, no friction

The 7-day promise

If you change your mind about an eligible item, tell us within 7 days of delivery and we'll arrange a return. The item must be unused, undamaged and in its original packaging, with any tags or labels still attached.

How to start a return

• Message us on WhatsApp or email at hello@quickly.store with your order number and item details.
• Tell us what happened — wrong item, damaged, or a change of mind.
• We'll confirm the pickup or drop-off arrangement within a few hours during business time.
• Once we receive and check the item, your refund or replacement is processed.

Damaged, wrong or missing item?

Report it within 24 hours of delivery with a clear photo or short video on WhatsApp. We'll arrange a free replacement or refund — no return shipping cost, no arguments. Please don't open the packaging of an item you intend to return for this reason.

Refund timings

• Cash-on-delivery orders: refunds are issued to your bank account or UPI as preferred — processed within 5–7 business days of the returned item being checked by us.
• Store credit: if you prefer, we can add the amount as instantly usable credit on a future order instead.

What can't be returned

• Items damaged through improper use or overuse.
• Perishable items such as food or edible products once opened.
• Items without their original packaging that can't be safely restocked.
• Custom or personalised products, unless faulty or wrongly delivered.

A note on hygiene items

For hygiene reasons, opened consumables and items in contact with food or the body can only be returned if defective or wrongly delivered. We mark these clearly on the product page where possible.